Help Center

How can we help you today?

Find answers about your account, AI generation workflows, billing, support, and platform usage — all in one place.

Getting Started

Learn how to create your account, explore the platform, and begin generating AI content.

View articles →

Account & Billing

Get help with subscriptions, credits, payments, invoices, and account management.

View articles →

Privacy & Security

Understand how we protect user data, account access, and platform security.

Learn more →

AI Image Generation

Discover how prompts, settings, and outputs work when generating AI images.

View articles →

AI Video Tools

Learn how to create, process, and improve videos using our AI-powered workflows.

View articles →

Support & Response Times

Find out how long support usually takes and how to contact our team efficiently.

Contact support →

Frequently asked questions

Here are some of the most common questions users ask about Generatexa and our AI-powered platform.

How do I start using Generatexa?

You can create an account, choose the tool you want to use, and begin generating content through our AI workflows. New tools and features may be added over time.

Can I use generated content commercially?

In general, usage depends on the specific tool, feature, and applicable terms. Please review our Terms of Service and any model-specific rules before commercial use.

How long does support usually take?

Support response times may vary depending on request volume. For general inquiries, users can contact our team through the contact page or our support email.

What if I have a billing issue?

If you believe there is a billing error or account issue, please contact support with your account email and a clear description of the problem so we can review it faster.

Is Generatexa available internationally?

Yes. Generatexa is a Dubai-based company serving users internationally through a digital platform.

Still need help?

If you could not find the answer you were looking for, our team is here to help you with support questions, account issues, platform guidance, and general inquiries.

Email Support contact@generatexa.com

Company Base Dubai, United Arab Emirates

Contact Page Open Contact Form

Support note

For the fastest response, please include your account email, a short description of the issue, and any relevant details about the tool or feature you are using.

Need direct assistance from our team?

If your issue is account-specific or you need more detailed support, please contact us directly and our team will review your request.

Contact Support